AlkaViva Resources

Warranty and Returns

The following summary reflects AlkaViva’s published terms for electric ionizers purchased through its website. Product, purchase date, and condition affect eligibility; review the complete terms before returning or servicing a product.

Electric-ionizer returns

AlkaViva publishes a 90-day return period for electric ionizers ordered through its website. The published terms distinguish new and unused units from units returned in as-new or damaged condition; fees and eligibility vary. Custom-color ionizer sales are listed as final. The purchaser is responsible for return shipping, and an RMA is required for warranty returns.

Electric-ionizer warranty

The published policy states that coverage begins on the original purchase date, covers electric-ionizer parts for life, and includes labor for the first five years. It lists exclusions including improper installation or use, non-genuine filters, environmental damage, and unavailable replacement parts. Shipping responsibility changes after the first 75 days.

Have your order details ready

Keep the order number, purchase date, model, serial number, and a description of the issue available when requesting service. Policies for non-electric ionizers, whole-house systems, and accessories are separate from electric-ionizer terms.