Water Ionizer Repair / Support Form
This information will help us make sure your needs are addressed ASAP by the appropriately qualified person. Once we receive the completed form, we will respond in one of two ways:
1) PHONE: If we believe we can resolve your ionizer machine issue by trouble shooting over the phone, a Technical Support Representative will call you. If our technician cannot resolve your issue over the phone, then we will email you return shipping instructions and a service authorization number.
2) EMAIL: If it is clear from your form that your alkaline water ionizer needs to be returned for service, you will be emailed instructions and a service authorization Number within 24 hours.
If you don't see our email within 24 hours, please check your junk folder. Please be sure to follow all instructions, especially the return packaging instructions or you could void your valuable warranty. Doing so will ensure you get back to drinking the cleanest healthiest water as quickly as possible! We look forward to helping you!
Please note: AlkaViva reserves the right to not accept incomplete forms.