Water Ionizer Technical Support Form
Do you need technical assistance with your ionizer or have filtration questions? Please fill out the form below completely and click 'Submit'. This information will help us make sure your needs are addressed ASAP by the appropriately qualified person. Once you have submitted the completed form, a Tech Support Specialist will contact you via email within 1 business day, If you don't see our email within 1 business day, please check your junk or spam folder. We look forward to helping you! Please note: AlkaViva reserves the right to refuse incomplete forms.
1) PHONE: If we believe we can resolve your ionizer machine issue by trouble shooting over the phone, a Technical Support Representative will call you. If our technician cannot resolve your issue over the phone, then we will email you return shipping instructions and a service authorization number.
2) EMAIL: If it is clear from your form that your alkaline water ionizer needs to be returned for service, you will be emailed instructions and a service authorization Number within 24 hours.
If you don't see our email within 24 hours, please check your junk folder. Please be sure to follow all instructions, especially the return packaging instructions or you could void your valuable warranty. Doing so will ensure you get back to drinking the cleanest healthiest water as quickly as possible! We look forward to helping you!
Please note: AlkaViva reserves the right to not accept incomplete forms.