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Warranty details must be submitted within 30 days of purchase to be valid.

If warranty details are not received by AlkaViva within 30 days then the warranty period is limited to 1 (one) year.

 

AlkaViva Lifetime Warranty (limited) - Warranty Owner Information
Please note: AlkaViva reserves the right to not accept incomplete forms.

Warranty: The warranty on AlkaViva water ionizers begins on the original purchase date. The warranty covers all electric ionizer parts (not accessories) and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. The warranty covers defects in materials and manufacture. Damage caused by misuse, neglect, improper installation, mishandling and/or environmental damage, including but not limited to, mineral buildup due to hard water or high levels of iron, poor source water quality, infestation or electrical surges are expressly excluded. Repair or replacement will be at the final discretion of AlkaViva.

Limited Lifetime Warranty is valid for the life cycle of each water ionizer as long as parts are still being manufactured and/or available, but not discontinued. AlkaViva reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time, without prior notice. Warranty is voided if repairs are made by anyone other than an AlkaViva repair technician.

It is a condition of the AlkaViva LifeTime Warranty (Limited) that you agree to replace the filter cartridge no less than every twelve (12) months. Using any filters other than those supplied by AlkaViva or its authorized dealers will void your warranty. Any authorized site will state clearly that they are an “Authorized AlkaViva Distributor”.


Limits and Exclusions: There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. This warranty does not cover repairs caused by customer neglect or by failure to stop the mineral build-up including, but not limited to calcium/iron in hard water areas. If using untreated well water, it is always the customer's responsibility to pretreat so it is safe and suitable for use with a home ionizer. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. Repair and/or replacement will be at the final discretion of AlkaViva.

January 2015 | V-1.4

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