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Your Satisfaction Matters

You have the right to remain satisfied.


Everything you say will be used to help you remain satisfied.

If you give up the right to remain satisfied, AlkaViva will do everything in our power to keep you satisfied anyway.

You have the right to consult with Customer Support and Technical Service; it's always free - so you know you can always afford it!

We want you to understand that your satisfaction is our top priority!

We have two teams dedicated to your satisfaction:


Customer Support Team: Our dedicated specialists are here to answer your questions on ordering, shipping and anything on the business side of AlkaViva home alkaline water systems - everything but Tech! Our Customer Support management Team has over 50 years of MLM experience.

Technical Service Team: Our dedicated tech reps can help you with anything from simple product questions to the most difficult trouble shooting situation. We are the only ionizer company to have Water Quality Association Certified Water Specialists on staff.

Each and every member of our support teams are friendly, caring, patient, experienced and well trained. Like you, they drink from AlkaViva's alkaline water systems at home and at work. Their passion for UltraWater comes through in their commitment to your satisfaction. Passion married to knowledge and experience equals our mission.